Your confirmation email may sometimes end up in your junk or spam folder. If you haven't received it within 24 hours, please contact us, and we’ll be happy to assist you

We completely understand - sometimes we change our minds too! Unfortunately, once an order is placed, we're unable to alter or cancel it at this time. We hope to offer a cancellation window in the future.

If your item(s) don’t work out, please feel free to return them for a refund

No worries, we will be happy to help! Contact us here

After placing your order, you’ll receive a confirmation email confirming that our fulfillment team has received it. Once your order is processed and shipped, you’ll receive another email notification with tracking details

Standard shipping is FREE for all UK orders over £50

Standard shipping (under £50) - £2.99

Express shipping - £3.50

Next working day (orders placed before 1pm) - £6.99

Shipping Options:

• Standard Shipping: 3-5 working days (delivery time)
• Express Shipping: 1-2 working days (aims for next working day)
• Guaranteed Next Working Day (orders placed before 1pm): Delivered the next working day

Please note: Shipping times exclude weekends and bank holidays. For example, if you place an order after 1pm on Friday, it will be processed on Monday and delivered on Tuesday.

Estimated shipping times do not include our processing time, which is typically 24 hours (excluding Guaranteed Next Working Day orders).

Yes, we ship all over the world! See our dedicated international shipping section on this help page for more info.

21-Day Return Policy for Full Refund

How to Return:

If you'd like to return an item, please contact us within 7 days of delivery to initiate the process. To start a return, click here to contact us.

• Items must be returned within 14 days of your initial contact.
• Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held liable for lost packages.

Please Note:

• If you received free UK shipping and wish to return your order, a £1.99 shipping fee will be deducted from your refund.
• If you received a free gift with your order and are returning the full order, the gift must also be returned. If the gift is not returned, a £10 fee will be deducted from your refund.

Exempt Items:

• Personalised items
• Sale items
• For hygiene reasons the following are exempt from returns: earrings, hair accessories and socks.

Custom Orders:

• All custom orders are non-refundable. Please refer to our full policy here for more details.

At this time, we do not accept exchanges. If you'd like to exchange an item, please return your order and place a new order for your preferred item. This is the quickest way to process your exchange.

Once we receive your return, please allow up to 3 working days for your refund to be processed.

You will receive a confirmation email once your refund has been processed.

Please allow 2-10 business days for the refund to appear in your account, depending on the payment method used at checkout.

For more info on how to find your ring size click here

All of our jewellery is crafted from solid stainless steel. For more information about our materials, click here

Once you've invested in one of our jewellery pieces, it's essential to know how to care for it. Click here for our detailed jewellery aftercare guide.

All of our jewellery is crafted from high-quality, solid stainless steel, making it waterproof, tarnish-free, and resistant to discolouration - so it won’t turn your skin green! However, to maintain its longevity and appearance, proper aftercare is essential.

Yes all our jewellery is hypoallergenic. For more information click here

All of our bangles come in a single size, but each style offers a different fit. We carry small, medium, and large options. For assistance with bangle sizing, click here

Chain extenders are additional links added to our jewellery pieces to provide a more adjustable fit. For more details, click here

Find out how we measure our huggies here

International

United Arab Emirates, Australia, Canada, Switzerland, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States

EU (European Union)

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

All international shipping is FREE on orders over (your currency) 150. For orders under 150, shipping costs will be calculated at checkout based on weight.

Please note: Any additional fees, such as customs charges, are the responsibility of the customer. We recommend checking with your local customs office to determine if any extra charges will apply before placing your order.

European - 2-11 working days (approx)

International - 3-17 working days (approx)

Please contact us within 7 days of delivery to initiate a return. You will have up to 20 days from the initial contact to send the item back to us.

Return shipping costs are the responsibility of the customer, and we recommend using a tracked service as we cannot be held liable for any lost packages.

If there are any customs fees incurred on our end, these will be deducted from your refund. Please note that shipping costs are non-refundable. If you received free shipping, a £10 fee will be deducted from your refund amount

Our turnaround time is currently 2-4 weeks, however this can vary. For all information on custom jewellery click here

No unfortunately we can't refund, exchange or change your custom order. To see our full policy click here